Everything you need to know about AquaPaws, shipping, and our guarantee. Can't find your answer? Email us at storegrowlab@gmail.com — we reply within 24 hours.
About the Fountain
1. How does the fountain get my cat to drink more?
Cats instinctively prefer moving water — in nature, still water can be unsafe. The AquaPaws Fountain keeps water flowing 24/7, which naturally attracts cats and encourages them to drink more throughout the day.
2. Will my cat actually use it?
Most cats are drawn to the moving water within the first few days. Give them a short adjustment period — and if your cat still doesn't take to it, our 30-day money-back guarantee has you covered.
3. Does it work for dogs?
Yes! The fountain is perfect for cats and small-to-medium dogs. For larger dogs and outdoor adventures, check out our On-The-Go Water Bottle.
4. How loud is the fountain?
Under 30dB — quieter than a whisper. Most pet parents tell us they forget it's even on, including at night.
5. How often do I need to refill it?
The 3L (101 oz) tank lasts up to 2 weeks for one cat. For multiple pets, expect to refill about once a week.
6. How often should I replace the filter?
Every 2–4 weeks for best water quality. Your fountain includes 6 filters, and our Replacement Filters 6-Pack keeps you stocked for months.
7. How do I clean it?
It disassembles in seconds: rinse the tank, wipe the pump, swap the filter, refill. About 5 minutes once a week is all it takes.
8. Is the material safe for my pet?
Yes — the fountain is made of durable, pet-safe PP material, and the pump has anti dry-burn protection that shuts it off automatically if the water runs low.
9. What's included in the box?
1 × AquaPaws Fountain and 6 × replacement filter discs — everything you need for your first months.
Shipping & Orders
10. How long does shipping take?
Orders are processed in 1–3 business days and delivered within 4–8 business days across the US, with tracking included.
11. Is shipping really free?
Yes — every order ships FREE within the United States. No minimums, no hidden fees.
12. How can I track my order?
As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package every step of the way.
13. Can I change my shipping address after ordering?
Contact us at storegrowlab@gmail.com within 12 hours of placing your order and we'll do our best to correct it before it ships.
14. Do you offer discounts?
Yes! Buy 2+ items and get 10% OFF automatically at checkout, or use code SAVE15 on 3+ items for 15% OFF.
Guarantee & Support
15. What is your return policy?
Every order includes a 30-day money-back guarantee. If you or your pet aren't happy, contact us for a replacement or a full refund — no complicated forms.
16. What if my order arrives damaged?
Email us right away with a photo of the issue and we'll make it right at no extra cost — free replacement or full refund, your choice.
17. What payment methods do you accept?
All major credit and debit cards, plus the express payment options shown at checkout.
18. How can I reach you?
Email storegrowlab@gmail.com or send us a DM on Instagram or Facebook. We typically reply within 24 hours — usually much faster.